7ezbat Privacy Policy

This Privacy Policy (hereinafter "Policy") describes how 7ezbat (hereinafter "7ezbat", "We", "Us", or "Our") collects, processes, stores, and protects personal data submitted by users (hereinafter "Player", "User", or "You") when accessing or using the online platform available at https://7ezbat.app and any associated mobile-optimised pages (collectively, the "Platform").

By registering an account on the 7ezbat Platform, you acknowledge that you have read and understood this Policy in full and that you consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of the 7ezbat Terms and Conditions, which are available at 7ezbat.app/terms-conditions.

If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately and may request account closure by contacting us at [email protected]. 7ezbat reserves the right to update this Policy at any time. The revised version will be published on this page with an updated effective date. Your continued use of the Platform following such publication constitutes acceptance of the revised Policy.

1. Data Controller

1.1 7ezbat acts as the data controller in respect of all personal data collected through the Platform. Any questions, requests, or concerns relating to the processing of your personal data should be directed to our support team at [email protected] (plain text — not a clickable link).

1.2 Where 7ezbat engages third-party service providers to process data on its behalf (for example, payment processors or game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), those providers act as data processors and are bound by data processing agreements that restrict their use of your data to the specific purposes for which it was shared.

2. Data We Collect

2.1 Registration and Identity Data: When you create an account on the 7ezbat Platform, we collect your full name, date of birth, registered mobile number, and any identity verification documents (such as a national identity card or passport) submitted to confirm your age and identity.

2.2 Financial and Transaction Data: We collect records of deposits and withdrawals made through supported payment methods including bKash, Nagad, Rocket, and Upay. This includes transaction amounts denominated in BDT, transaction timestamps, and the mobile wallet number associated with each transaction. We do not collect or store full wallet PINs or one-time authentication codes.

2.3 Gaming and Betting Activity Data: We collect records of game sessions, wagers placed, game outcomes, bonus usage, and account balance history. This data is necessary to deliver platform services, settle bets accurately, and maintain the integrity of the Platform.

2.4 Technical and Device Data: We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, session duration, and pages visited. This information is used for security monitoring, fraud prevention, and platform optimisation.

2.5 Communications Data: If you contact our support team by email or through the Platform's messaging system, we retain records of that correspondence including the content of your enquiry and our responses, for the purpose of resolving your request and maintaining a service history.

2.6 Responsible Gaming Data: If you activate responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion, we collect and retain records of those elections to ensure they are honoured consistently and to support our responsible gaming obligations.

3. How We Use Your Data

3.1 7ezbat processes your personal data for the following purposes:

• Account creation and management: to set up and maintain your player account, verify your identity, and confirm that you meet the 21+ age eligibility requirement.
• Service delivery: to process deposits and withdrawals, record betting and gaming activity, award bonuses, and provide access to all Platform features.
• Security and fraud prevention: to detect and prevent unauthorised account access, money laundering, collusion, and other prohibited activities.
• Legal compliance: to meet record-keeping, anti-money-laundering, and other obligations imposed by applicable law.
• Customer support: to respond to enquiries, process complaints, and manage dispute resolution.
• Platform improvement: to analyse usage patterns, identify technical issues, and enhance the overall player experience.
• Marketing communications (where consented): to send promotional offers, deposit bonuses, and platform updates to players who have opted in to receive such communications.

3.2 7ezbat will not use your personal data for any purpose that is materially different from those listed in clause 3.1 without first notifying you and, where required, obtaining your consent.

4. Legal Basis for Processing

4.1 7ezbat processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the player account agreement, including account registration, transaction processing, and game settlement.
• Legal obligation: processing required to comply with applicable laws, including age verification and transaction record-keeping.
• Legitimate interests: processing carried out to protect the security and integrity of the Platform, prevent fraud, and maintain accurate business records.
• Consent: processing of data for optional marketing communications, carried out only where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].

5. Cookies and Tracking Technologies

5.1 The 7ezbat Platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, and analyse Platform performance. Cookies are small text files stored on your device by your browser.

5.2 The following categories of cookies are used on the Platform:

• Strictly necessary cookies: required for the Platform to function correctly, including session authentication and security tokens. These cannot be disabled without preventing use of the Platform.
• Functional cookies: used to remember your language preferences, display settings, and other personalisation choices.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with the Platform, helping us identify areas for improvement.

5.3 You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform. 7ezbat does not use cookies to serve advertisements on third-party websites.

6. Data Sharing and Third Parties

6.1 7ezbat shares personal data with third parties only in the following circumstances:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals on your behalf.
• Game software providers: limited session and account data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to the extent necessary to deliver their games on the Platform.
• Legal and regulatory authorities: 7ezbat may disclose personal data to law enforcement or regulatory bodies where required by applicable law, court order, or in connection with the investigation of suspected financial crime.
• IT and security service providers: trusted technical partners engaged to support Platform infrastructure, security monitoring, and fraud detection, bound by strict confidentiality obligations.

6.2 All third-party data processors engaged by 7ezbat are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than those specified by 7ezbat.

7. Data Retention

7.1 7ezbat retains personal data for as long as your account remains active and for a defined period thereafter to satisfy legal record-keeping requirements. The default retention period for account and transaction records following account closure is five (5) years, unless a longer period is required by applicable law.

7.2 Marketing communication preferences and opt-in records are retained for the duration of the period during which you are subscribed plus one (1) year following withdrawal of consent.

7.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identified or identifiable individual.

8. Data Security

8.1 7ezbat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage of sensitive data at rest, access controls restricting data access to authorised personnel only, and regular internal security reviews.

8.2 While 7ezbat takes all reasonable precautions, no system can be guaranteed completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 7ezbat will notify affected players without undue delay in accordance with applicable requirements.

8.3 You are responsible for maintaining the security of your own account credentials. Do not share your password or OTP codes with any third party. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.

9. Your Data Rights

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by 7ezbat:

9.2 To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request", including your registered name and mobile number so we can verify your identity. We will respond within 10 business days of receiving a valid, verified request.

9.3 Where your request involves the deletion of data that 7ezbat is legally required to retain (for example, financial transaction records), we will inform you of the specific legal basis for continued retention and the date on which that retention obligation expires.

10. Marketing Communications

10.1 With your consent, 7ezbat may send you promotional communications by SMS or through in-platform notifications regarding bonuses, new game releases, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and other platform updates.

10.2 You may withdraw your consent to receive marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

10.3 Withdrawal of marketing consent does not affect your ability to continue using the Platform. Transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) are not marketing communications and will continue to be sent regardless of your marketing preferences.

11. Protection of Minors

11.1 The 7ezbat Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If 7ezbat becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted promptly and the associated account will be closed.

11.2 If you believe that a minor may have registered an account on the Platform, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

12. International Data Transfers

12.1 Where personal data is transferred to or processed by third-party service providers operating outside Bangladesh, 7ezbat takes all reasonable steps to ensure that adequate protections are in place. Such measures may include contractual data protection clauses that impose equivalent obligations on the receiving party.

12.2 Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may process limited technical session data on servers located outside Bangladesh as part of delivering their licensed gaming content on the Platform. This processing is governed by their respective data protection frameworks and by the data processing agreements in place with 7ezbat.

13. Changes to This Policy

13.1 7ezbat may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. The revised Policy will be published on this page with an updated effective date.

13.2 Where a change is material — meaning it significantly affects how we process your personal data or the rights available to you — we will provide a prominent notice on the Platform at the time of publication. Your continued use of the Platform following such notice constitutes acceptance of the revised Policy.

13.3 If you do not accept the revised Policy, you must cease using the Platform and request account closure under the terms outlined in our Terms and Conditions.

14. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how 7ezbat handles your personal data, please contact our support team. Contact email: [email protected] (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week, and will acknowledge all privacy-related requests within 24 hours. Full responses to verified data rights requests will be provided within 10 business days.